If you’re running an eCommerce business, you know that IT is the last thing you want to worry about. However, even the best websites and online stores are only as good as their underlying technology and infrastructure. This means it’s vital for an eCommerce business to have an excellent IT department. Fortunately, managed IT services can help SMBs, and large companies meet their technology needs without breaking the bank.
24/7/365 Monitoring and Management
One of the most important benefits for your business is getting 24/7/365 monitoring and management. This ensures that people are looking out for your online security, even when you’re not there to do it yourself. With this service, you’ll be able to reduce IT costs and improve uptime with business servers. With an IT partner like ConnectWise, you can access a team of experts and their network operations center, which can help you remotely manage a complex network of clients, projects, and staff. You can learn more about the NOC acronym and what it can mean for your company by visiting ConnectWise. A reliable IT management service with the right network monitoring tools will help your company improve its digital infrastructure, workflows, and project management so you can boost your ROI and improve the customer experience.
Reduce IT Costs
Managed IT services can reduce your company’s overall information technology (IT) costs by allowing you to outsource the management of your infrastructure.
If you’re running a small business, managing your own IT infrastructure is more expensive than it needs to be. Your business may need more resources or expertise for an efficient and effective operation. This can result in higher monthly expenses and cause internal delays or even stop work altogether until glitches are resolved.
Third-party IT service providers will support your company and its IT needs, so you don’t have to worry about managing your digital infrastructure. As you operate your eCommerce business, your IT infrastructure must be secure and reliable to continue services. By partnering with an IT service provider, you can save money in-house and improve your customer experience by optimizing your site.
Improved Uptime
Managed IT services can help you improve your uptime by providing dedicated and reliable connectivity to your business servers. These services are designed to ensure that you have access to the best technology solutions available, ensuring that your business can operate at all times.
When there’s an issue with one of your IT systems or networks, an expert will be on hand immediately to get it back up and running as soon as possible. They will also constantly monitor every aspect of their services to ensure everything runs smoothly. It providers understand that even minor issues can quickly snowball into larger ones if left unchecked for too long.
They’ll also optimize their network configuration based on their experience with other businesses similar to yours as well as their experience with the technology. This means faster connections between employees working remotely and better productivity levels overall.
Data Protection and Business Continuity
When it comes to the safety and security of your business’ data, you want a service provider to help minimize downtime and maximize productivity. Managed IT services providers will provide a greater focus on data protection, including:
- Backup and Recovery: Reducing downtime by ensuring critical business processes are always up and running as soon as possible after an outage.
- Security & Compliance: Maintaining compliance with regulations like HIPAA, PCI DSS (Payment Card Industry Data Security Standard), FISMA (Federal Information Security Management Act), etc. This helps keep sensitive information safe from hackers.
- Network Monitoring: Ensuring your network is always up-to-date and free from malware.
Service Providers Offer Access to an Expert IT Department
Managed IT services provide SMBs with the resources of a full-time IT department 24/7 at a fraction of the cost. They offer:
- 24x7x365 monitoring and management
- Reduce IT costs
- Improve uptime with business servers, workstations, and mobile devices.
- Data protection and business continuity: faster recoveries from disasters.
Additionally, managed services providers handle all support requests like resolving software issues on PCs or laptops; offering advice for network security measures; providing technical training for staff members; setting up new equipment; keeping track of software licenses, etc.
Regarding IT services, SMBs may need more resources or manpower to provide 24/7 monitoring and manage their IT infrastructure. By outsourcing these services, you can rest easy knowing that experts are monitoring your systems and your eCommerce business will continue to operate efficiently.